FAQ – Frequently Asked Questions

All our socks are made right here in Quebec, at our factory in Princeville, Canada. Since 1944, we have been designing and manufacturing durable socks suited to the Canadian climate, everyday use, and outdoor activities.

Yes. Shipping is free in Canada on all orders of $100 or more before taxes, except for certain remote regions.

Delivery times vary depending on your region and the carrier selected at checkout.

Under normal circumstances, orders are generally shipped quickly. During busier periods, especially in November and December, an additional handling time of up to 48 hours may apply.

Yes. As soon as your order is shipped, a tracking number is automatically sent to you by email through Shopify.

Yes, including certain remote regions. However, additional fees may apply for hard-to-reach areas such as the Magdalen Islands, Nunavik, or certain northern regions.

If the actual shipping fees differ from the fees calculated at checkout, we will contact you before shipment to confirm the situation. You will then be able to modify or cancel your order.

Canada

• Quebec, Ontario, Saskatchewan, Manitoba, Nova Scotia, New Brunswick and Prince Edward Island : $12
• Alberta, British Columbia and Newfoundland and Labrador : $15
• Yukon, Northwest Territories and Nunavut : $20

No. Not at this time.

We accept : Visa, Mastercard, PayPal and Shop Pay. Prepaid credit cards are not accepted.

Yes. All transactions are processed through secure payment platforms.

We also reserve the right to request additional information or cancel an order that is considered potentially fraudulent or unsafe.

We do our best to keep our inventory up to date. However, all sales are subject to stock availability.

Our products are made in batches, and some size or colour combinations may temporarily be out of stock. We continually work to restock the most popular styles.

We do our best to accurately represent our product colours. However, screens may vary.

The product description always takes precedence over the displayed photos.

Many of our styles use natural fibres such as merino wool, Canadian wool, mohair and alpaca. Each product page specifies the materials used as well as the product’s properties.

• Sheep wool: A versatile fibre offering a good balance of warmth, breathability, and durability.
• Merino wool: A very fine and soft fibre known for its breathability, comfort, and temperature regulation.
• Mohair (goat): A very warm, lightweight, and extremely durable fibre that dries quickly.
• Alpaca wool: An ultra-soft and very warm fibre offering great comfort with minimal weight.
• Canadian sheep wool: A more rustic and robust local fibre providing excellent natural warmth.

We accept returns within 30 days of receiving the order.

Products must be unworn, unwashed, in their original condition and with the original tags and packaging.

Clearance items or items discounted by 20% or more are considered final sale. No refund or exchange can be made, except in the case of a manufacturing defect.

For more information on how to return items, please email service@duray.com.

We do not process direct exchanges.

If you would like another style or another size, we can issue an eligible refund or offer a gift card to make placing a new order easier.

Return shipping fees are normally the customer’s responsibility, except in the case of an error on our part, a defective product or a manufacturing issue.

If you believe an item has a manufacturing defect, contact us with your order number and a clear photo of the issue. Our team will review the situation quickly.

To extend the life of your socks: wash in cold or warm water, avoid bleach and tumble dry on low heat or air dry. Specific instructions are listed on each product.

Socks made with very high percentages of natural wool and no synthetic fibres may be less resistant to abrasion.

100% wool styles offer exceptional comfort and warmth, but may wear out more quickly than a blend with nylon or other reinforced fibres.